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Terms and Conditions / Privacy Statement

Refund Policy

CY Innovations provides ADVANTAGE VBM as a downloadable, fully functional freeware for a single End User in one Vault under our TRUE Freeware license. You can continue to use the product under theTRUE Freeware license at no cost and without obligation. You can Register for an ENTERPRISE Evaluation 5 User license and a Customer ID and Licence Number will be emailed to you to fully evaluate our product for 30 days.

Once the evaluation period expires, you must upgrade to obtain an ENTERPRISE Multi-User license at the prices published to continue to use the product.

Once the ENTERPRISE Multi-User license has been emailed to you, a full refund will only be granted within 30 days of purchase for (1) Software not received due to an error on CY Innovation's part (2) Duplicate Purchases (3) Billing Errors

We have this policy since it is not possible for you to return your registered version of our software, compared to a traditional retail purchase where you are able to return the physical product. If you have a duplicate charge or feel you have been incorrectly charged, please forward the order confirmation email you received from CY Innovations to sales-at-cyinnovations-dot-com together with details of your claim.

During your trial period, you can use the On-line Help Guide and Easy Steps Help which are all available from the main Help menu. You are also invited to view the VBM Forum at www.cyinnovations.com. We strongly recommend that all Customers download, install, and test the freeware or the fully functional evaluation version prior to making any purchase. Please note that you can only upgrade the ENTERPRISE Evaluation license to at least a ENTERPRISE Multi-User 5 User license once the evaluation period expires.

Please send any questions regarding our refund policy to sales-at-cyinnovations-dot-com.

Privacy Policy

CY Innovations Pty. Ltd. "CY Innovations" is committed to protecting your privacy. This privacy statement explains our privacy practices for our products and site www.cyinnovations.com "the site" on the World Wide Web. Across our business, around the world, we will only collect, store and use your personal information for defined purposes. We do not distribute or share your personal information beyond what is strictly necessary to fulfill our obligations to you, and then only with partners who adhere to CY Innovations' commitment to protecting your privacy and data. CY Innovations will not, under any circumstances, rent or sell your personal information.

CY Innovations will ask you when we need information that personally identifies you. CY Innovations will only use your Personally Identifiable Information if you have given us permission to do so. CY Innovations uses your information to support or enhance our relationship with you, for example, to process a purchase, and provide customer service and support. If you opt-in to our mailing program, CY Innovations will share product, service, and CY Innovations news and offerings with you. This is an opt-in service, and CY Innovations will not e-mail you without your consent except to advise maintenance or updates on your software.

By using this product, you expressly consent to the use and disclosure of information as described in this Privacy Statement.

What information does CY Innovations gather?
CY Innovations collects information that can be divided into the following categories: Software Product Purchase and Registration: When a customer purchases any of CY Innovations' products, we collect and store some or all of the following information; name, address, telephone number, email address and computer operating system. We may use this information to send you communications, including registrations, product updates, new product/services news, informative newsletters, and special offers. CY Innovations keeps your Personally Identifiable Information confidential and does not rent, sell, trade or exchange mailing lists with any organization. CY Innovations maintains this information and will only disclose your Personally Identifiable Information to third parties if acting under good faith belief that such action is necessary to (1) conform to legal requirements; (2) protect and defend the rights or property of CY Innovations; or (3) enforce the CY Innovations Terms of Service Agreement.

CY Innovations DOES NOT store credit card information. If a user chooses to purchase the software online using a credit card, the credit card information is sent using SSL (Secure Socket Layer) encryption, making it completely unreadable as it travels over the Internet. If at any time you would like to make a purchase, but do not want to provide your credit card information online, you should contact CY Innovations to discuss other payment options.

Technical Support: If you request technical support online, we will ask you for information necessary to respond to your request such as your name, email address, telephone number, and information about your computer hardware, software, and the nature of the problem you are experiencing.

Sales Support: If you request sales support online, we will ask you for information necessary to respond to your request such as your name, email address, and information about your purchase invoice number, the product you ordered, and the nature of your request.

How is this information used?
CY Innovations uses your information to better understand your needs and provide you with the best possible service. Specifically, we use your information to help you complete a transaction, provide you with technical support, update you on services, benefits, and upgrades, and to manage and renew user licenses. Credit card numbers are used only for payment processing and are not stored in our customer database.

CY Innovations provides an opt-in news service for all customers who wish to periodically receive relevant information. We do not send unsolicited email. When a customer purchases or registers a product, they are given the opportunity to opt-in to our e-mail services. To be removed from our email list, follow the "unsubscribe" instructions in the body of the email. We will then update our database, and no further email will be sent to the email address.

Contact Information.

You will receive contact from us only (1) in the event of problems fulfilling your order, (2) in response to a technical support call, or (3) for infrequent market research.

You may receive email from us (1) to deliver your License Number, (2) to remind you that trial software is about to expire, and (3) when you have requested our newsletter. If you wish to unsubscribe from the newsletter, follow the "unsubscribe" instructions in the body of the email.

If you have provided your postal address, you may receive periodic surface mail with information on new products and services or upcoming events concerning our software products. Please contact us to correct or remove from our records any personal information which concerns you.

Cookies

CY Innovations does not use cookies that persist on your hard-drive. We do use dynamic, non-intrusive session cookies, which reside in your browser's memory only for the duration of your user session. CY Innovations may use data collected through session cookies to identify originating sources of site traffic (which ad or link you used to reach us), and general patterns of activity on our site. This data may be analyzed in aggregate and not linked to any Personally Identifiable Information. CY Innovations may use aggregate data to help us understand what services and support is valuable to our customers, and how we can continue to provide the best online experience possible to our users.

Downloaded Applications

If you download an application or otherwise obtain an application which can be deployed onto your computer or network you can register the product from the CY Innovations website (www.cyinnovations.com). We will ask you for information which assists us in identifying you for registration purposes. This information will be used to validate your identity when upgrading your license or seeking technical support.

Your valid Customer ID for the product will be used for identification purposes for all communications with us.

Trademarks

ADVANTAGE VBM and other names, logos and icons identifying CY Innovations and CY Innovations' products and services referenced herein are trademarks or registered trademarks of CY Innovations.

Email, Choice, and Opt-out

With your permission, CY Innovations may send you communication, including informative emails/newsletters about product upgrades, new products, and services. This communication may provide you special offers that may be of interest to you. Users may choose not to participate in our communication program during the registration process. Users who no longer wish to receive CY Innovations communications may "unsubscribe" from our mailing program at any time in the following ways:

To remove your address from the newsletter mailing list, just send a message to the address in the "List-Unsubscribe" header of any list message. If you haven't changed addresses since subscribing, you can also send a message to:
<newsletter-unsubscribe-at-cyinnovations-dot-com>

Acceptance of this Privacy Policy

By using the this product, you expressly consent to the use and disclosure of information as described in this Privacy Policy.

Notification of Changes

If we make any material changes to our privacy practices, we will post a prominent notice on our web site so our users are aware of the changes in what information we collect, how we use it, and/or under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by email. Users will have a choice as to whether or not we use their previously submitted information in this different manner. Users may choose to have their information used in accordance with the privacy policy under which the information was collected.

Contact Us

For sales questions - sales-at-cyinnovations-dot-com
For technical support - support-at-cyinnovations-dot-com